Versand
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping | 3–7 business days | Free nationally / Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
| International Shipping | 7–14 business days | Calculated at checkout |
Delivery times may vary depending on your location and carrier delays.
Shipping Confirmation & Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking information. You can track your package using the provided link or via your account dashboard.
Shipping Locations
We currently ship to:
-
All European Union countries.
We do not ship to:
-
United Kingdom, Switzerland, Norway and any other country outside the European Union.
Customs, Duties & Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Equilibrium is not responsible for these charges if they are applied and are your responsibility as the customer.
Delays & Lost Packages
We are not liable for delays caused by the carrier or customs. If your package is significantly delayed or lost, please contact us at [your email] and we will assist you in resolving the issue.
Contact Us
If you have any questions about shipping or your order, please contact us at:
📧 info@eqcoffee.eu